Recent survey of 4,500 HR professionals points to need for resources to address AI readiness, training gaps
WASHINGTON — HR professionals are rapidly adopting artificial intelligence—but many are doing so without the training or support needed to keep pace. To help close that gap, HRCI today released a new white paper,
Build Your AI Superpowers, offering practical guidance to strengthen AI skills and drive measurable impact.
The urgency is clear. According to HRCI’s recent
State of HR report, more than half of HR professionals say implementing HR technology is an area where they feel least prepared, even as most expect AI to significantly change their roles in coming years.
“HR is being asked to lead through one of the most significant technology shifts in decades,” said Dr. Amy Dufrane, CEO of HRCI, the premier credentialing and learning community for the human resource profession. “But too many professionals are being asked to do that without the right training. This guide gives practical tips and training support to help them take control and build capabilities now.”
The white paper provides a practical roadmap for using AI more effectively—moving beyond basic tasks to develop advanced capabilities that improve productivity, generate insights and support better decision-making.
The need for that guidance is reinforced by HRCI research showing that, while AI adoption is already widespread, structured support is lagging. A large majority of HR professionals already use AI regularly, yet many receive little to no formal training from their organizations.
Key insights from this white paper include:
How to experiment safely with AI, validate outputs and ensure accuracy
How to select better tools and write better prompts
How to increase AI fluency by implementing it into daily workflows
How to increase sophistication by taking on larger and more strategic projects
How to become an advocate for AI in your organization
These capabilities are directly relevant to broader trends identified in the State of HR report, which shows workloads are increasing and responsibilities are expanding, making efficiency and skill development more critical than ever.
The white paper outlines clear, actionable steps HR professionals can take now, including live examples that show a step-by-step approach to learning.
HRCI continues to support HR professionals through a growing ecosystem of learning and tools, including
HRCI CHAT, a free AI-powered assistant designed specifically for HR. Available 24/7, HRCI CHAT helps users navigate compliance, generate communications and analyze workforce data, enabling teams to apply AI in real-world scenarios.
“HR teams can use AI to supercharge productivity. As HR takes on a more strategic role in organizations, the ability to effectively leverage AI is quickly becoming a core professional skill,” Dufrane said. “This is not a future advantage. This is a requirement right now.”
About HRCI
HRCI is the premier credentialing and learning community for the human resource profession. For 50 years, HRCI has set the global standard for HR expertise and excellence through its commitment to developing and advancing those in the people business. HRCI helps HR professionals and businesses achieve new competencies that drive results by creating and offering world-class learning and by administering eight global individual certifications and three organizational certifications. Today, more than 500,000 HR professionals in more than 150 countries have achieved HRCI certification as a mark of high professional distinction.
About Dr. Dufrane
Dr. Amy Dufrane is a global leader in human resources and workplace management. As CEO of HRCI, a leading provider of learning and credentialing for HR professionals and their organizations, she brings decades of experience in human capital management and employee wellness to interviews and media appearances. Dufrane helps set the standard for HR, serving as the international secretariat for global HR standards through ISO, the International Organization for Standardization. Her honors include the Global Impact Award of Distinction from the Bowman Foundation for Workplace Equity and Mental Wellness and the Globee Award for Women in Business. For the past four years, she has been named one of the Top 100 HR Tech Influencers by HR Executive magazine. Under her leadership, HRCI was named a 2024 Top Workplace by The Washington Post and the 2023 ISA Business of the Year.
