HRCI Complaint & Disciplinary Policy HRCI Complaint & Disciplinary Form

Code of Ethical and Professional Responsibility
Effective as of June, 12 2014

The HR Certification Institute (“we”, “us,” or “HRCI” or with “our”) has developed this policy statement (“Privacy Policy”) to assist end users (referenced herein with “you” or “user” or with “your”) of HRCI’s Web sites located at www.hrci.org and www.hrleadsbusiness.org (collectively referenced herein as the “Site”) in understanding the personally identifiable information (“PII”) collection and use practices for HRCI’s Site. PII, as such term is used herein, includes information that can identify a specific individual, such as, without limitation, a name, address, phone number, or e-mail address. HRCI reserves the right to change this Privacy Policy at any time to address changes to its information collection, disclosure, or use practices or changes in law. If HRCI makes changes to this Privacy Policy, HRCI will post those changes at this location and provide notice of any material changes. Please review this Privacy Policy on a periodic basis. By using the Site, you signify your unqualified agreement to the terms of this Privacy Policy.

What Information Does HRCI Collect?

Below, we provide specific examples of the types of PII HRCI may collect through the Site.

Contact Information: HRCI may request or require contact information, such as your name, address, phone number, facsimile number, e-mail address, and date of birth when you seek access to certain portions of the Site, register for human resource certification (or recertification) examinations (“HR Certification”), and/or pay for anything available for purchase on the Site (including, without limitation, examination preparation materials, clothing, accessories, and HR Certification applications).

Demographic Information: HRCI may collect and compile demographic data (e.g., general employment or military information such as duration of employment or service, organization, service branch, title, rank, and position) when your seek access to certain portions of the Site.

Transactional Information: HRCI may create and maintain a database of aggregated information about the transactions that occur on the Site (e.g., tool or feature (and related database) utilization, registration information, and activity, navigation, or content selection data).

Financial Information: HRCI may use credit card account information to facilitate payments for anything available for purchase on the Site (including, without limitation, examination preparation materials, clothing, accessories, and HR Certification applications).

Technical Information: HRCI may also collect Internet Protocol (IP) addresses from all users of our Site as well as the date and time of access and the Web page(s) accessed. HRCI may also catalog your log-in information and the type of computer, browser, or operating system used by the user.

How Does HRCI Use that Information?

To operate the Site and provide and/or enhance certain of its features, tools, and functionality and to otherwise provide and improve the quality of the programs, solutions, and services HRCI may offer or make available, HRCI may collect PII from different parts of its Site. HRCI gathers PII during the registration or content submission (for example, and without limitation, when submitting comments or questions) processes available on the Site. But, HRCI may collect or request PII at other times, including, but not limited to, when you create an account on the Site. Below, is more detail on how HRCI may use your PII.

Contact Information: HRCI may use your contact information in connection with the provision of its services, software solutions and content and to enable you to participate in any HR Certifications, events, programs, and/or offerings available through the Site. HRCI may also use your contact information to (i) facilitate registration for a particular HR Certification, event, program, or service, (ii) advertise its HR Certifications, events, programs, or services, (iii) create a personalized experience for you when using the Site, (iv) provide you with news and information, (v) contact you regarding a survey, (vi) assist with security or fraud prevention or response measures, and (vii) to get in touch with you with respect to transactions conducted through the Site, material changes in our Site’s policies and agreements, new programs, HR Certifications, events or services HRCI may offer, or otherwise. In addition, HRCI may (i) supplement the PII collected from you with information about you obtained from other sources, such as, without limitation, from HRCI’s advertisers, business partners, (ii) engage in cross-border transfers of PII in order to provide or enhance our ability to provide or advertise our HR Certifications, programs, events, services, or software solutions and/or the programs, events, services, or software solutions of others, and (iii) to otherwise tailor the Site. We also may share, license, and/or sell your contact information with or to third parties including, without limitation, HRCI’s agents, contractors, advertisers or business partners, to (i) provide or improve our HR Certifications, programs, events, services, or software solutions, and (ii) to allow for on-line registration for HR Certifications, programs, events, or services, the online provision of software applications, and/or for other internal business purposes.

Demographic Information: HRCI may use demographic information for marketing, administrative, management, and monitoring purposes both in order to continue to provide or improve the Site as well as to provide or improve any software solutions, programs, HR Certifications, events or services HRCI may offer. In addition, HRCI may share, license, and/or sell survey results and aggregated demographic data collected through the Site with or to third parties, including, without limitation, its affiliates, advertisers, business partners, the general public, the news media, and the U.S. Government and state governments, not only as may be required by law, but also for advertising purposes, for release to third parties, and/or to participate in government programs and initiatives.But, such survey or aggregated information will not identify any particular user.

Transactional Information: HRCI may use transactional information for marketing, administrative, and support purposes in order to provide or improve any software solutions, programs, HR Certifications, events or services HRCI may offer. In addition, HRCI may also share, license, and/or sell such transactional data for such purposes on an aggregated basis (which will not identify any particular user) with or to third parties, including, without limitation, advertisers or business partners.

Financial Information: HRCI may use credit card or online payment information to process payments anything available for purchase on the Site (including, without limitation, examination preparation materials, clothing, accessories, and HR Certification applications.But, HRCI does not store your credit card information.

Technical Information: HRCI may use technical information, such as your IP address or browser type, to help diagnose problems with our servers, analyze Site usage trends, track user movements on the Site, and to otherwise manage and monitor our Site.

Business Transactions: In the event that HRCI goes through a business transaction, such as a bankruptcy event, merger, investment transaction, or acquisition by another entity involving the sale of all or a portion of its assets, please note that the PII collected and retained by HRCI may be among the assets transferred or reviewed. In the event a transaction of this kind occurs that results in the transfer of PII to a purchaser of all or a portion of the assets or ownership interests of HRCI, HRCI will notify you via e-mail and/or place a prominent notice on the Site for thirty (30) days of any such change in ownership or control and the possibility of changes being made to this Privacy Policy.

Legal Action. HRCI may disclose PII when legally required to do so in accordance with subpoenas, government requests or regulations, or legal proceedings. HRCI may also disclose PII to protect against misuse or unauthorized use of the Site or as is otherwise required to limit legal liability, protect or defend our rights, property, or interests, or protect the safety, rights, or property of other end users or customers.

What About the Use of Cookies and Other Data Collection Techniques?

HRCI or its contractors may use cookies, web beacons, tags, log-in files, and/or other similar data collection or tracking techniques to enhance and/or monitor your experience while using our Site. Cookies and other related techniques are generally pieces of information, which HRCI uses for record-keeping purposes and which the Site may transfer to us and/or your computer’s Web-browser for storage on our server(s) or your computer’s hard drive. Cookies and other related techniques enable HRCI to manage and/or customize your experience on the Site, including available advertisements. Cookies and other related techniques also make Web-surfing or site review easier by automatically performing certain functions such as saving your personal preferences and by providing targeted content. HRCI, however, will not use cookies to record passwords or credit card or other financial information.

Many consider the use of cookies and such identifiers to be an industry standard measure. Consequently, your Web browser is likely set to accept cookies or allow other identifiers. If you would prefer not to receive cookies or allow identifiers, however, you can alter the configuration of your browser to refuse cookies or surf anonymously. If you choose to have your browser refuse cookies or surf anonymously, you should understand that it is possible that some areas of our Site will not function properly when you view them.

What About External or Third Party Web Sites?

To the extent hyperlinks or gateways are utilized to access external or third party sites, you should be aware that these external or third party sites may collect PII and are not controlled by HRCI and therefore, are not subject to this Privacy Policy. This Privacy Policy applies only to the Site and will not apply to (i) any other web sites or entities that HRCI does not own or control, or (ii) persons that are not employees of HRCI. HRCI suggests that you check the privacy policies of other web sites to determine how the proprietors of these third party sites will utilize your PII.

What About Security and Data Integrity?

As is appropriate for the nature of PII collected and stored by HRCI, the Site uses industry standard security measures or safeguards to protect against the loss, misuse, and alteration of the PII under HRCI’s control. With respect to any stored PII, HRCI will also use commercially reasonable efforts to preserve such PII in its original form to the extent possible and as consistent with any processing that is directed by you or necessary for HRCI to provide the Site or its related solutions, programs, or services. Although HRCI has endeavored to create a secure and reliable Site, however, the confidentiality or integrity of any communication, data, or material transmitted via the Internet or stored with HRCI cannot be 100% guaranteed. Accordingly, you should consider carefully if you want to submit PII via the Internet.

What About “Opting-Out” of Data Collection and Use?

The collection, use, and sharing of your PII may be necessary for HRCI to provide certain features, programs, events, resources and services made available on the Site, and to operate and/or improve the Site. For example, all users who register for an event, program or seminar, or purchase resources from HRCI on the Site, will need to agree to HRCI’s use and collection of PII. However, under other circumstances you can decide on your own if you wish to provide your PII or opt-out of doing so. For example, if HRCI conducts a survey on the Site, you do not have to participate unless you agree to do so.

HRCI also provides you with the opportunity to opt-out of certain HRCI business practices where your PII may be used. Specifically, users may opt-out of including the PII they provide to HRCI in connection with the following activities: (i) inclusion in user postal mailings, (ii) e-mail communications sent by HRCI, (iii) facsimile communications sent by HRCI, (iv) particular advertising arrangements, and (v) certain sharing arrangements with HRCI’s business partners.

California Residents: Companies that collect PII from California residents and disclose such information to third parties (including affiliated entities) for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a consumer may opt-out of having his or her information shared with third parties. HRCI has elected the second option, and you may request that your PII not be shared with third parties by sending your request, including your full name, email address and postal address, to Attn. Privacy, 1015 15th Street NW, Washington DC 20005. California residents are also entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to dca@dca.ca.gov.

Moreover, HRCI may use certain methods and technologies to collect PII relating to your online activities over time (i.e., through more than one visit to the Site) and across third party websites or online services (i.e., through HRCI’s receipt of PII from other data sources). Any user who wishes to opt-out of such PII collection may contact us by email, phone or mail per the contact information listed in the final paragraph of this Privacy Policy.

What About Correcting, Deleting, or Updating Information?

At any time, you may go to the Site and access your account (using your username and password) to correct, modify, or delete the information stored in connection with your user profile. Moreover, when you cease to use HRCI’s services or no longer wish to be included in HRCI database, you may contact HRCI at info@hrci.org to request to have your information removed from the HRCI database. In the event that HRCI receives such a request or change, HRCI may require you to confirm or verify any change to your record. Please note, however, that the collection and uses of certain PII is necessary to provide certain solutions or services through the Site and the deletion of such necessary information, e.g., an e-mail address, may render a particular solution or service or HRCI’s ability to provide it inoperable.

What About Children?

HRCI cares about the safety of children on its Site and encourages parents and guardians to monitor their children’s use of the Internet. Although the Site is suitable for a general audience, the Site is intended for use only by users who are over 18 years of age. Accordingly, HRCI does not knowingly solicit PII from children or send them requests for personal information. If you become aware that your child has provided PII to HRCI, please contact HRCI immediately so that such information can be deleted and HRCI otherwise discontinues any further services provided to such child.

What About Governing Law?

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, U.S.A. The Site and the servers that host the Site are located in the United States. Any information you provide will be transferred to the United States.By visiting and using the Site and submitting PII thereto, you therefore authorize this transfer of your PII to the United States. If any part of this Privacy Policy is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision or part will be deemed suspended by a valid, enforceable provision that most closely matches the intent of the original provision or part and the remainder of this Privacy Policy shall continue in full force and effect.

What About Any Other Questions?

If you have any questions about this Privacy Policy or the PII collection and use practices of the Site, you can contact HRCI at info@hrci.org, (866) 898-4724 (U.S. Toll Free Phone Number), +1.571.551.6707 (International Phone Number), or at Attn. Privacy, 1725 Duke Street, Alexandria, Virginia 22314.