HRCI Complaint & Disciplinary Policy HRCI Complaint & Disciplinary Form
Code of Ethical and Professional Responsibility
Effective as of May, 24 2018
PII is information that can identify a specific individual, such as, without limitation, a name, address, phone number, or e-mail address.
Why Does HRCI Collect PII?
HRCI collects PII so that it may customize your experience on the Site, it may improve the products that it offers to you, and that it may make you aware of information about HRCI and its products.
What PII Does HRCI Collect?
Specific examples of the types of PII HRCI may collect through the Site include:
Contact Information: HRCI may request or require contact information, such as your name, address, phone number, facsimile number, e-mail address, and date of birth when you seek access to certain portions of the Site, register for human resource certification (or recertification) examinations (“HR Certification”), and/or pay for anything available for purchase on the Site (including, without limitation, examination preparation materials,, accessories, and HR Certification applications).
Demographic Information: HRCI may collect and compile demographic data (e.g., general employment or military information such as duration of employment or service, organization, service branch, title, rank, and position) when you seek access to certain portions of the Site.
Transactional Information: HRCI may create and maintain a database of aggregated information about the transactions that occur on the Site (e.g., tool or feature (and related database) utilization, registration information, and activity, navigation, or content selection data).
Financial Information: HRCI may use credit card account information to facilitate payments for anything available for purchase on the Site (including, without limitation, examination preparation materials, accessories, and HR Certification applications).
Technical Information: HRCI may also collect Internet Protocol (IP) addresses from all users of our Site as well as the date and time of access and the Web page(s) accessed. HRCI may also catalog your log-in information and the type of computer, device, browser, or operating system used by the user.
Cookies are generally pieces of information, which HRCI uses for record-keeping purposes and which the Site may transfer to us and/or your computer’s Web-browser for storage on our server(s) or your computer’s hard drive.
Cookies enable HRCI to manage and/or customize your experience on the Site, including available advertisements. Cookies also make Web-surfing or site review easier by automatically performing certain functions such as saving your personal preferences and by providing targeted content.
How Does HRCI Use that PII?
As detailed below, HRCI uses PII to operate the Site and to provide and/or enhance certain of its features, tools, and functionality. HRCI also uses PII to provide and improve the quality of the programs, solutions, and services HRCI may offer or make available.
HRCI may use your contact information in connection with the provision of its services, software solutions and content and to enable you to participate in any HR Certifications, events, programs, and/or offerings available through the Site, including to:
- facilitate registration or recertification for a particular HR Certification, event, program, or service,
- advertise its HR Certifications, events, programs, or services,
- create a personalized experience for you when using the Site,
- provide you with news and information,
- contact you regarding a survey,
- participate in volunteer activities including test development or committee activities
- assist with security or fraud prevention or response measures, and
- to get in touch with you with respect to transactions conducted through the Site, including material changes in our Site’s policies and agreements.
HRCI may (i) supplement the contact information collected from you on the Site with information about you obtained from other sources, such as, without limitation, from HRCI’s advertisers and business partners
HRCI may (ii) engage in cross-border transfers of PII to provide or enhance our ability to provide or advertise our HR Certifications, programs, events, services, or software solutions and/or the programs, events, services, or software solutions of others, and (iii) to otherwise tailor the Site.
HRCI also may share, license, and/or sell your contact information with or to third parties including, without limitation, HRCI’s agents, contractors, vendors, advertisers or business partners, to:
- provide or improve our HR Certifications, programs, events, services, or software solutions, and
- allow for on-line registration for HR Certifications, programs, events, or services, the online provision of software applications, and/or
- facilitate other internal business purposes.
HRCI may use demographic information for marketing, administrative, management, and monitoring purposes both to continue to provide or improve the Site and to provide or improve any software solutions, programs, HR Certifications, events or services HRCI may offer.
In addition, HRCI may share, license, and/or sell survey results and aggregated demographic data collected through the Site with or to third parties, including, without limitation, its affiliates, advertisers, business partners, the general public, the news media, and the U.S. Government and state governments, not only as may be required by law, but also for advertising purposes, for release to third parties, and/or to participate in government programs and initiatives. No survey results or aggregated demographic data provided by HRCI to third parties will identify any particular user.
HRCI may use transactional information for marketing, administrative, and support purposes in order to provide or improve any software solutions, programs, HR Certifications, events or services HRCI may offer.
In addition, HRCI may also share, license, and/or sell such transactional data for such purposes on an aggregated basis (which will not identify any particular user) with or to third parties, including, without limitation, advertisers or business partners.
HRCI may use, collect, and pass credit card or online payment information to third parties to process payments for anything available for purchase on the Site (including, without limitation, examination preparation materials, accessories, and HR Certification applications. HRCI does not store credit card information on the Site but may store unique tokens provided by third parties.
HRCI may use technical information, such as your IP address or browser type, to help diagnose problems with our servers, analyze Site usage trends, track user movements on the Site, and to otherwise manage and monitor our Site.
Other Transfers of PII
If HRCI goes through a business transaction, such as a bankruptcy event, merger, investment transaction, or acquisition by another entity involving the sale of all or a portion of its assets, the PII collected and retained by HRCI may be among the assets transferred or reviewed.
HRCI may disclose PII when legally required to do so in accordance with subpoenas, government requests or regulations, or legal proceedings. HRCI may also disclose PII to protect against misuse or unauthorized use of the Site or as is otherwise required to limit legal liability, protect or defend our rights, property, or interests, or protect the safety, rights, or property of other end users or customers.
How Does HRCI Protect PII?
As is appropriate for the nature of PII collected and stored by HRCI, the Site uses industry standard security measures or safeguards to protect against the loss, misuse, and alteration of the PII under HRCI’s control. With respect to any stored PII, HRCI will also use commercially reasonable efforts to preserve such PII in its original form to the extent possible and as consistent with any processing that is directed by you or necessary for HRCI to provide the Site or its related solutions, programs, or services. HRCI may store PII for a period no longer than necessary for the purpose of operating its business.
Although HRCI has endeavored to create a secure and reliable Site, however, the confidentiality or integrity of any communication, data, or material transmitted via the Internet or stored with HRCI cannot be 100% guaranteed. Accordingly, you should consider carefully whether you want to submit PII via the Internet.
What About “Opting-Out” of Data Collection and Use?
The collection, use, and sharing of your PII may be necessary for HRCI to provide certain features, programs, events, resources and services made available on the Site, and to operate and/or improve the Site. For example, all users who register for an event, program or seminar, or purchase resources from HRCI on the Site, will need to agree to HRCI’s use and collection of PII.
Under other circumstances, however, you may decide on your own whether you will provide your PII or opt-out of doing so. For example, if HRCI conducts a survey on the Site, you do not have to participate unless you agree to do so.
You also may opt-out of certain HRCI business practices in which your PII may be used. Specifically, users may opt-out of including the use of their PII for inclusion in:
- user postal mailings,
- e-mail communications sent by HRCI,
- facsimile communications sent by HRCI, and
- certain sharing arrangements with HRCI’s business partners.
California Residents: Companies that collect PII from California residents and disclose such information to third parties (including affiliated entities) for marketing purposes must, in response to a request by a consumer, either (1) provide a list detailing the categories of information shared and the entities to which such information was provided, or (2) provide a mechanism by which a consumer may opt-out of having his or her information shared with third parties.
HRCI has elected the second option, and you may request that your PII not be shared with third parties by sending your request, including your full name, email address and postal address, to Human Resource Certification Institute, Attn. Privacy, 1015 15th Street NW, Washington DC 20005.
California residents are also entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to email@example.com.
What About Correcting, Deleting, or Updating Information?
At any time, you may go to the Site and access your account (using your username and password) to correct, modify, or delete the information stored in connection with your user profile.
Moreover, when you cease to use HRCI’s services or no longer wish to be included in HRCI database, you may contact HRCI at firstname.lastname@example.org to request to have your information removed from the HRCI database.
In the event that HRCI receives such a request or change, HRCI may require you to confirm or verify any change to your record. Please note, however, that the collection and uses of certain PII is necessary to provide certain solutions or services through the Site and the deletion of such necessary information, e.g., an e-mail address, may render a particular solution or service or HRCI’s ability to provide it inoperable.
What About Residents of the European Economic Area?
What About Children?
HRCI cares about the safety of children on its Site and encourages parents and guardians to monitor their children’s use of the Internet.
Although the Site is suitable for a general audience, the Site is intended for use only by users who are over 18 years of age. Accordingly, HRCI does not knowingly solicit PII from children or send them requests for personal information.
If you become aware that your child has provided PII to HRCI, please contact HRCI immediately so that such PII may be deleted and that HRCI may discontinue any further services provided to such child.
What About External or Third-Party Web Sites?
What About Governing Law?
The use of PII also is subject to the data protection and privacy laws of countries in which the user or the PII is located.
What About Cross-Border Transfers?
The Site and the servers that host the Site are located in the United States. Backup servers containing the Site and its PII may be located in other countries. Any information you provide will be transferred to the United States. By visiting and using the Site and submitting PII, you authorize this transfer of your PII to the United States and to other countries.
What About Any Other Questions?