Entrepreneurial CEO offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency, productivity, and maximizing market penetration. Servant leader with proven success, managing cross-functional teams in both the hospitality and healthcare industries. Proud member of teams that have earned an unprecedented two Malcolm Baldrige National Quality Awards at The Ritz-Carlton Hotel Company in 1999, and the Henry Ford Health System in 2012.
During his tenure at Cancer Treatment Centers of America, Gerard led the organization to be ranked fourth out of the 42 national hospital systems, tracked in the YouGov BrandIndex “Best Brand” survey. Mr. van Grinsven is one of the world’s most accomplished and recognized executives in customer service,delivering exceptional value by redefining world-class service standards.
He is a highly regarded speaker, communicator and writer on the topics of driving growth and profitability through world-class service, the future of healthcare and creating a foundational patient experience in an era of value-based purchasing. His pioneering work and exceptional results in both Luxury hotels and health care have forced competitors to emulate or be left behind. .