Q: How do I know which exam is best to apply for?
A: Register for the exam that covers the responsibilities and knowledge that best describe your on-the-job experience.
Q: What is the definition of “exempt-level” work?
A: Exempt-level work means experience that includes: Activities in which you work independently in planning and decision-making. In-depth work requirements, including data gathering, analysis and interpretation. Interactions with a broad spectrum of contacts, including decision makers. Ultimate responsibility and accountability for your work.
Q: How is “global HR experience” defined?
A: Global HR experience is defined as having direct cross-border HR responsibilities for two or more countries or regions.
Q: Can students take the exam?
A: Students will not be eligible to take the exam unless they meet the exam’s eligibility requirements.
Q: My bachelor’s (or master’s) degree is not in HR. Does that matter?
A: No, you do not have to have an HR degree to be eligible to take the exams. However, because the exams are both experience- and knowledge-based, your specific area of study can make a difference in your exam performance.
Q: Can I transfer or move my exam date from one testing period to another?
A: Candidates are not able to move or transfer their exam date from one testing period to another.
Q: What is the exam application cancellation policy?
A: The administration fees are non-refundable. A 50% refund of the exam may be given if an exam appointment is not scheduled or cancelled within three days of the exam.
Q: I am interested in taking the California certification exam. What are the eligibility requirements for that certification?
A: To be eligible for the California certification, you must already be certified as a PHR or SPHR.
Q: How do I schedule the exam?
A: After submitting your application, a link will appear at the top of your receipt page to schedule your exam. This link will take you directly to Prometric to schedule your exam appointment.
Q: If I want to recertify by retaking the exam, do I need to meet the exam eligibility requirements?
A: Yes. If you are currently certified and wish to recertify by taking the exam, you will have to meet the exam eligibility requirements.
Q: How can I pay for the exam?
A: Major Credit Cards (Visa, Mastercard, or American Express) are accepted forms of payment.
Q: Where can I go for more information?
A: Contact the HR Certification Institute by:
E-mail: HR Certification Institute
Telephone: 1.866.898.4724, Outside of the US + 1.571.551.6700