HR Certification Institute

Common Questions

Q: How do I know which exam is best to apply for?

 A:  Register for the exam that covers the responsibilities and knowledge that best describe your on-the-job experience.

Q: What is the definition of “exempt-level” work?

 A: Exempt-level work means experience that includes: Activities in which you work independently in planning and decision-making. In-depth work requirements, including data gathering, analysis and interpretation. Interactions with a broad spectrum of contacts, including decision makers. Ultimate responsibility and accountability for your work.

Q: How is “global HR experience” defined?

A: Global HR experience is defined as having direct cross-border HR responsibilities for two or more countries or regions.

 Q: Can students take the exam?

 A: Students will not be eligible to take the exam unless they meet the exam’s eligibility requirements.

Q: My bachelor’s (or master’s) degree is not in HR. Does that matter?

 A: No, you do not have to have an HR degree to be eligible to take the exams. However, because the exams are both experience- and knowledge-based, your specific area of study can make a difference in your exam performance.

Q: Can I transfer or move my exam date from one testing period to another?

 A: Candidates are not able to move or transfer their exam date from one testing period to another.

Q: What is the exam application cancellation policy?

 A: The administration fees are non-refundable.  A 50% refund of the exam may be given if an exam appointment is not scheduled or cancelled within three days of the exam.

 Q: I am interested in taking the California certification exam. What are the eligibility requirements for that certification?

 A: To be eligible for the California certification, you must already be certified as a PHR or SPHR.

 Q: How do I schedule the exam?

 A: After submitting your application, a link will appear at the top of your receipt page to schedule your exam.  This link will take you directly to Prometric to schedule your exam appointment.

Q: If I want to recertify by retaking the exam, do I need to meet the exam eligibility requirements?

 A: Yes. If you are currently certified and wish to recertify by taking the exam, you will have to meet the exam eligibility requirements.

 Q: How can I pay for the exam?

 A: Major Credit Cards (Visa, Mastercard, or American Express) are accepted forms of payment.

 Q: Where can I go for more information?

 A: Contact the HR Certification Institute by:

E-mail: HR Certification Institute
Telephone: 1.866.898.4724, Outside of the US + 1.571.551.6700