INTERNATIONAL APPOINTMENT SCHEDULING
International candidates should contact www.prometric.com/hrci or one of the following Thomson Prometric Regional Contact Centers to schedule an appointment once they have received their ATT letter. Please note that some international testing centers will not start scheduling testing appointments until October 1 for international candidates planning on taking the PHR or SPHR exam after January 1.
| THOMSON PROMETRIC REGIONAL CONTACT CENTER INFORMATION |
(1) Regional Contact Center
Thomson Prometric
Attn: PTC Registrations Middle East
Noorderwagenplein 6
8223 AL - Lelystad
The Netherlands
Tel: 31 320 239 530
Fax: 31 320 239 531
E-mail: meregs@thomson.com |
(6) Regional Contact Center
Thomson Prometric
Attn: PTC Registrations People's
Republic of China
P.O. Box 8717 Beijing
China International Examination
Bureau 100080
People's Republic of China
Tel: 86 10 8261 9995
Fax: 86 10 6251 5002
Email: rrc.ptc@prometric.net.cn |
(2) Regional Contact Center
Thomson Prometric
Attn: PTC Registrations Europe
Noorderwagenplein 6
8223 AL - Lelystad
The Netherlands
Tel: 31 320 239 540
Fax: 31 320 239 541
E-mail: euregs@thomson.com |
(7) Regional Contact Center
Thomson Prometric
Attn: PTC Registrations India
Senior Plaza, 160-A, Guatam Nagar
Behind Indian Oil Building
New Delhi, 110049
Tel: 91 11 26511649
Fax: 91 11 26523266
Email:india.rrc@thomson.com |
(3) Regional Contact Center
Thomson Prometric
Attn: PTC Registrations Latin
America & Caribbean
3110 Lord Baltimore Drive, Suite 200
Baltimore, MD 21244 U.S.A.
Tel: 1 443 923 8160
Fax: 1 443 923 8569 |
(8) Regional Contact Center
R-Prometric K.K
Attn: PTC Registrations Japan
Kayabacho Tower 15F
1-21-2 Shinkawa
Chuo-Ku Tokyo 104-0033, Japan
Tel: 81 3 5541 4800
Fax: 81 3 5541 4810
Internet:www.prometric-jp.com |
(4) Regional Contact Center
Thomson Prometric
Attn: PTC Registrations Middle East
Noorderwagenplein 6
8223 AL - Lelystad
The Netherlands
Tel: 31 320 239 530
Fax: 31 320 239 531
E-mail: meregs@thomson.com |
(9) Regional Contact Center
Korean-American Educational
Commission (KAEC)/Thomson
Prometric
Attn: PTC Registrations Republic of
Korea
Mapo-gu YOMNI DONG 168-15
Seoul 121-090
Republic of Korea
Tel: 82 2 321 11233
Fax: 82 2 327 54029
Email:cbtkorea@fulbright.or.kr
Internet: www.cbtkorea.or.rk |
(5) Regional Contact Center
Thomson Prometric
Attn: PTC Registrations Southeast
Asia
P.O. Box 12964
50794 Kuala Lumpur
Malaysia
Tel: 60 3 7628 3333
Fax: 60 3 7628 3366
E-mail: searrc@prometric.com |
(10) Regional Contact Center
Thomson Prometric
Level 4
P.O.Box 12964
50794 Kuala Lumpur
Malasyia
Tel: 612 96405899 |
COUNTRIES SERVED BY REGIONAL CONTACT CENTERS
Each Thomson Prometric Regional Contact Center serves many different countries. Candidates should locate below the country in which they will test and then contact the corresponding Thomson Prometric Regional Contact Center.
| CENTER (1) |
CENTER (2) |
CENTER (3) |
CENTER (4) |
CENTER (5) |
| Africa |
Europe |
Latin America
and Caribbean |
Middle East |
SouthEast Asia |
| Botswana |
Armenia |
Argentina |
Egypt |
Bangladesh |
| Ghana |
Bulgaria |
Bolivia |
Israel |
Hong Kong |
| Kenya |
Croatia |
Brazil |
Jordan |
Indonesia |
| Mauritius |
Finland |
Chile |
Kuwait |
Malaysia |
| Nigeria |
France |
Colombia |
Lebanon |
Nepal |
| South Africa |
Georgia |
Dominican Republic |
Saudi Arabia |
Pakistan |
| Tanzania |
Germany |
Guatemala |
United Arab Emirates |
Philippines |
| Uganda |
Greece |
Mexico |
West Bank |
Singapore |
| Zimbabwe |
Hungary |
Panama |
Pakistan |
Taiwan |
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Ireland |
Penu |
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Italy |
Venezuela |
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Kazakhstan |
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Lithuania |
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Netherlands |
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Portugal |
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Romania |
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Russian Federation |
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Spain |
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Switzerland |
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Turkey |
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Ukraine |
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United Kingdom |
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Uzbekistan |
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People’s Republic of China: Regional Contact Center (6)
India: Regional Contact Center (7)
Japan: Regional Contact Center (8)
Republic of Korea: Regional Contact Center (9)
Australia and New Zealand: Regional Contact Center (10)
INTERNATIONAL TEST CENTER FEE
Candidates who register to take the exam outside of the United States, U.S. territories or Canada will incur a U.S.$55 international test center fee.
HRCI exams are administered only in English.
INTERNATIONAL EXAM RESCHEDULES
Candidates can reschedule exam appointments as often as they wish within their testing window. Exam testing windows, however, cannot be changed. Test center seats fill up quickly, so be sure to reschedule as early as possible during the testing window.
There is no charge for rescheduling exam appointments but this must be done no later than 12:00 noon (Regional Contact Center time) five business days before the scheduled exam. Candidates who do not reschedule exam appointments within that time frame and who do not appear to take the exam will be considered no-show candidates and will forfeit all fees. Candidates attempting to reschedule their exam appointment less than 30 days before the end of the testing window cannot be guaranteed that a seat will be available. To reschedule your appointment, contact Thomson Prometric at www.prometric.com
or your Regional Contact Center.
INTERNATIONAL WITHDRAWALS AND REFUND POLICIES
Withdrawals
Candidates may withdraw from the exam by canceling their appointment on or before 12:00 noon (Regional Contact Center time), five business days before the exam appointment. To cancel an exam, contact Thomson Prometric at www.prometric.com or your Regional Contact Center.
Candidates who have not scheduled an appointment with Thomson Prometric but who wish to withdraw from the exam should refer to the “Refunds” section of this appendix.
Withdrawing from an exam appointment does not automatically trigger a refund. Refund requests must be submitted in writing to PES on or before the last day of the testing window. Please see the refund policy and procedures below for more information.
Refunds
- Candidates who withdraw from the exam on or before the late application deadline will receive a full refund of their exam fees.
- Candidates who withdraw from the exam after the late application deadline but no later than 12:00 noon (Regional Contact Center time) five business days before the exam appointment will receive a 50 percent refund of their exam fees.
- Candidates who do not cancel their exam appointment within the specified time frame and/or do not appear for an exam appointment are considered no-show candidates and forfeit all fees. Candidates who cannot take the exam due to a medical or personal emergency should refer to “Refunds for Medical or Personal Emergencies” in Section 03 of this handbook.
- Candidates who do not schedule an exam appointment with Thomson Prometric and who do not request a refund on or before the last day of the testing window are considered no-show candidates and forfeit all fees.
Refund requests must be submitted in writing and mailed or faxed to PES on or before the last day of the testing window (see “Submitting Refund Requests” below for address information). Application fees and other optional service fees are nonrefundable.
Refund requests must include the following information:
- Candidate’s full name as it appears on the application.
- Home and e-mail addresses.
- HRCI ID number (found in the ATT letter).
- Test center location (if applicable).
- Exam appointment date and time (if applicable).
- Date and time the appointment was canceled (if applicable).
Candidates who did not schedule an exam appointment must include with their refund request a statement indicating that no exam appointment was scheduled with Thomson Prometric.
If the refund is to be made payable to an organization, please include the organization’s name and tax ID number. Refunds and overpayments are issued no later than five weeks after the close of the testing window.
Submitting Refund Requests
Mail or fax all refund requests to:
PES
475 Riverside Drive, 6th floor
HRCI Testing Office (470)
New York, NY 10115 U.S.A.
(212) 367-4318 (fax)
INTERNATIONAL NO-SHOW CANDIDATES
Candidates who do not appear for their scheduled exam appointment, who arrive more than 15 minutes late for their appointment, who appear with improper ID or who cancel their appointment later than 12:00 noon (Regional Contact Center time) five business days before the scheduled exam (without a documented personal or medical emergency) will be considered no-shows and will forfeit all fees. No-show candidates may reapply for a future exam window and pay the full fees.
PRESENTING POSITIVE PROOF OF IDENTITY AT INTERNATIONAL TEST CENTERS
All identification documents must be in Latin characters. Candidates testing outside of their country of citizenship must present a passport. Candidates testing within their country of citizenship must present either a passport, driver’s license, national ID or military ID. Candidates must have acceptable and unexpired photo identification to be admitted to a test center. If a candidate’s primary ID does not have a photo and signature, a secondary (backup) ID that contains either a photo or signature (whichever is missing on primary) may be presented. The name on the backup ID must exactly match the primary ID and the name in the scheduling system. Candidates who arrive at the test center without the required identification will not be permitted to test and will forfeit all fees.
CONFIRMING INTERNATIONAL APPOINTMENTS
Appointment confirmation numbers are given to candidates at the time the appointment is made. If appointments are made by phone, appointment details are verified over the phone and no e-mail confirmation of your appointment will be sent. Candidates who schedule online will receive e-mail confirmations of their appointments. Candidates can confirm appointments online at www.prometric.com (the appointment confirmation number will be required). If you lose your confirmation number, you can confirm your appointment by contacting your Regional Contact Center. Candidates should verify their appointments as soon as possible, but no later than three days before the scheduled exam.
INCLEMENT WEATHER AND LOCAL OR NATIONAL EMERGENCIES
In the event of inclement weather or a national or local emergency, please contact Thomson Prometric at the Regional Contact Center to determine appointment status. If the center is closed and appointments are canceled, candidates should wait two business days before calling to reschedule their appointments to allow for eligibility resetting.
