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> > > After Applying for the Exam
Checking the Application Status
Incomplete Applications Candidates with incomplete applications will receive a letter from PES detailing what is needed to make the application complete. To become eligible to take the exam, they must submit the required information by the date specified in the letter and pay a U.S.$20 resubmission fee. Payment instructions will be included in the "Incomplete Letter". Eligible Candidates Eligible candidates will receive an ATT letter via U.S. mail two to three weeks after receipt of a completed application (including supporting documentation, if applicable). Candidates who mail applications should note that processing time does not include transit time. Candidates located outside the United States or Canada should allow additional transit time. ATT letters can also be accessed online at www.hrci.org. Click on the “Apply Now” icon, log in using your HRCI ID number and password and then click on the link under Action Items marked “Review Your Exam Application or ATT Letter.” Candidates should review the information in the ATT letter to ensure accuracy (for example, that names and exam levels are correct). If any information is incorrect, please notify PES immediately at (866) 744-HRCI before scheduling your exam appointment. Ineligible Candidates Applications will be deemed ineligible for any of the following reasons:
There is no appeal process for candidates who do not meet the minimum eligibility requirements. Candidates found ineligible because they do not meet the minimum eligibility requirements will be refunded the exam fees. Application fees and optional fees are nonrefundable. Applications postmarked after the late deadline will be returned unprocessed. Candidates submitting incomplete applications may have an opportunity to correct deficiencies if time permits; however, they will be assessed a U.S.$20 resubmission fee. Candidates who do not rectify the application deficiencies by the date indicated on the incomplete letter will be deemed ineligible and issued a refund of their examination fees. Application and optional service fees are nonrefundable. Ineligible candidates will be refunded fees five weeks after the close of the testing window.
Application Audits
Exam Scheduling
Online scheduling is encouraged because it is faster and more efficient. An e-mail address is required to schedule online. Candidates who schedule online will receive an e-mail confirming the exam appointment and their confirmation number. To schedule online, go to www.prometric.com/hrci and click on “Schedule a Test.” Those scheduling an appointment within 48 hours of the end of the testing window must do so by phone only.
Updating Contact Information
ATT letters and score reports are mailed to candidates’ home addresses. Candidates should notify PES at (866) 744-HRCI immediately if there are changes to home or work mailing addresses. Address changes can also be made online by accessing your application at the “Apply Now” link on the front page of www.hrci.org. Address changes made online are preferred because it is a “virtual” or “live” change that minimizes human error. Name Changes To correct minor errors in your name (e.g., incorrect middle initial, missing hyphen) as printed on your confirmation notice or ATT letter, e-mail PES at hrciapp@proexam.org to inform them of the correction at least five business days before the exam appointment. For security reasons, name changes cannot be made online after the application has been submitted. To change your name because of a legal name change, candidates must submit notarized documentation to PES at least five business days before their scheduled exam appointment. Please do not send originals because documents cannot be returned. When submitting a name change, make sure that you have an unexpired, government-issued ID that matches the requested name change. When appearing for the exam appointment, candidates without appropriate ID will not be admitted to take the exam and will forfeit their fees.
Exam Level and Test Site Changes
All requests must include:
The fee to change the exam level is U.S.$20. Candidates changing from SPHR to PHR or GPHR to PHR will be refunded the exam fee less the exam level change fee. Candidates changing from PHR to SPHR or PHR to GPHR will be required to pay the exam level change fee plus the difference in the exam fees. Candidates changing from SPHR to GPHR only have to pay the exam level change fee.
Exam Reschedules, Withdrawals and Refunds
Exam appointments can be rescheduled within the testing window. Candidates cannot reschedule to another testing window. HRCI shares Thomson Prometric test centers with other organizations and seats fill up quickly, so reschedule appointments as early as possible. There is no charge to reschedule an exam. Exam appointments must be rescheduled no later than 12:00 noon (ET) two business days before the scheduled exam date. Candidates who do not reschedule exam appointments within that time frame and who do not appear to take the exam will be considered no-show candidates and forfeit all fees. Candidates who attempt to reschedule less than 30 days before the end of the testing window cannot be guaranteed that a seat will be available and risk forfeiting exam fees. To reschedule an exam, contact Prometric at www.prometric.com/hrci or (800) 467-9582. International candidates should refer to Appendix E for information about rescheduling exams outside of the United States, U.S. territories or Canada.
Withdrawals
Candidates who have not scheduled an appointment with Prometric but who wish to withdraw from the exam should refer to the “Refunds” section below. International candidates should refer to Appendix E for information about withdrawing from an exam. Refund requests must be submitted in writing to PES on or before the last day of the testing window. Please see the refund policy and procedures below for more information. Refunds Candidates must withdraw from their exam appointment with Prometric before submitting a refund request (see “Withdrawals”).
* The $75 application fee is nonrefundable.
Refund requests must include the following information:
Candidates who do not schedule an exam appointment must include with their refund request a statement indicating that no exam appointment was scheduled with Prometric. If the refund is to be made payable to an organization, please include the organization’s name and tax ID number. Refunds and overpayments are issued no later than five weeks after the close of the testing window. International candidates should refer to Appendix E for information about how to request a refund of examination fees. Refunds for Medical or Personal Emergencies HRCI recognizes that medical or personal emergencies may arise that prevent candidates from rescheduling or withdrawing from an exam appointment. In such cases, candidates may request a 50 percent refund of their exam fees by submitting a written request to PES and including supporting documentation as to the nature of the medical or personal emergency. Application and optional fees are nonrefundable. Exams cannot be rescheduled to a future testing window. Medical or personal emergency refund requests must be made in writing to PES on or before the last day of the testing window and must include a description of the situation and documentation of the emergency or extenuating circumstance (see “Submitting Refund Requests” for address information). Candidates whose exam appointments were scheduled for the last two days of the testing window may submit the refund request no later than five business days from the last day of the testing window. Requests received after that time and/or without documentation will not be reviewed. Requests for refunds because of medical or personal emergencies are reviewed on a case-by-case basis. Candidates will be notified by e-mail of the outcome of the request. What Is Considered a Medical or Personal Emergency? HRCI considers a medical emergency to be an unplanned medical event that arises within 48 hours of the scheduled exam and prevents candidates from taking the exam. The medical emergency may apply to candidates themselves or to one of the candidate’s immediate family members (spouse, child or parent). Medical events that can be anticipated as occurring on or near the exam date in which candidates can schedule, reschedule or withdraw from the exam are not considered medical emergencies. A personal emergency may apply to candidates themselves or to one of the candidate’s immediate family members (spouse, child or parent). Personal events that can be anticipated as occurring on or near the exam date in which candidates can schedule, reschedule or withdraw from the exam are not considered personal emergencies. Inability to take the exam due to workload or work conflicts, or inability to properly prepare for the exam is not considered a personal emergency.
Submitting Refund Requests Mail or fax all refund requests to: PES
No-Show Candidates
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HR Certification Institute 1800 Duke Street · Alexandria, Virginia 22314 US Toll Free +1.866.898.4724 Phone +1.703.548.3440 HR Certification Institute is an affiliate of the Society for Human Resource Management Home | Certification | Assessment Exam | Recertification | CE Pre-Approvals | About Us Volunteers | Verifications | Partners | Accessories | Privacy Statement | Contact Us Copyright © 2008 Human Resource Certification Institute |
